Go North
Your Direction

“Must be able to relocate to remote and rural communities in difficult-to-reach markets in the Northern most regions of our Canadian provinces, Iqaluit Nunavut”

NWC is a leading retailer to under-served rural communities and urban neighborhood markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out northwest.ca for more information. Go North.

#WorkNorthern

Supervisor supports the Department Manager in the daily operations and execution of standards within the General Merchandise Department. This role focuses on delivering outstanding customer service, supervising and developing team members, and ensuring compliance with company and franchise policies. The Supervisor plays a key role in maintaining operational excellence, protecting assets, and fostering a customer-first culture. Experience in retail cosmetics is a strong asset

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Key Responsibilities:

1. Customer Service Excellence

• Deliver exceptional service aligned with our Customer-Driven Value Offer.

• Resolve customer inquiries and concerns promptly to ensure satisfaction.

• Assist with shift scheduling to align business needs with optimal customer service coverage.

2. Operational Excellence

• Ensure the department is daily business-ready, upholding merchandising and operational standards.

• Assign and monitor tasks during shifts, especially when acting as Manager on Duty (MOD).

• Perform competitive pricing checks and assist with ordering and inventory control.

• Maintain and implement planograms and marketing materials on time.

• Execute promotional activities per company and franchise standards.

• Manage merchandise pricing, claims for damage or shortages, and adherence to the price book.

3. Staff Training & Development

• Assist with the recruitment, onboarding, and training of team members.

• Conduct regular coaching, feedback, and performance assessments.

• Implement action plans for improvement, addressing issues constructively.

• Communicate daily priorities, sales events, and key updates to staff.

4. Asset Protection & Loss Prevention

• Monitor and support store loss prevention efforts.

• Process markdowns in accordance with policy and report shrinkage.

• Ensure proper product rotation and adherence to food safety and quality standards.

5. Health & Safety

• Enforce company, franchise, and legislative food safety standards.

• Identify and report any health or safety concerns within the department.

6. Compliance & Policy Adherence

• Comply with all company policies, operational procedures, and applicable legislation.

• Support franchise-specific operating standards as outlined in agreements.

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Leadership & Accountability:

• Work with commitment and focus on customer-centered goals.

• Provide insight and recommendations to improve operations.

• Demonstrate accountability in personal and team performance.

• Lead by example, fostering a collaborative and engaged workplace.

• Build team capability through effective coaching and leadership.

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Core Competencies:

• Customer-Driven: Anticipates and meets customer needs with service excellence.

• Passion: Demonstrates commitment to store goals and community values.

• Enterprise Thinking: Embraces continuous improvement and problem-solving.

• Accountability: Takes ownership of tasks and team outcomes.

• Trust: Builds integrity-based relationships with peers and reports.

• Balance: Maintains effectiveness under pressure while promoting team well-being.

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Preferred Qualifications:

• Previous supervisory experience in a retail environment

• Strong communication, organizational, and team leadership skills

• Experience in cosmetics or general merchandise retail is a strong asset

• Understanding of inventory management, merchandising, and loss prevention